Frequently Asked Questions
Everything you need to know about your leathercraft journey.
How long will it take for my order to ship?
Most in-stock orders are processed and shipped within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for leather hides?
We accept returns on uncut, unaltered leather hides within 30 days of purchase. Please note that because leather is a natural product, minor blemishes are normal, but if you are unsatisfied with the quality, our team is here to help.
Do you offer international shipping?
Yes, we ship our leather, tools, and hardware to leathercrafters worldwide. Shipping rates and delivery times vary by country and will be calculated at checkout.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. If you need to make a change, please contact our customer service team within one hour of placing your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer wholesale pricing for businesses?
Yes, we offer a dedicated wholesale program for retail businesses and professional makers. You can apply for a wholesale account through our website to access bulk pricing.